> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vaanivoice.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Experience

> Fine-tune ambient sound, interruption sensitivity, conversational pacing, and latency optimization

The **Experience** tab controls the auditory and behavioral nuances that make an AI voice agent feel natural, polite, and responsive. Subtle adjustments to background audio, turn-taking pauses, and interruption thresholds prevent robotic awkwardness and call drop-offs.

<Frame>
  <img src="https://mintcdn.com/vaaniai/1z97x591P_yo5Lyb/images/screenshots/experiance-agent.png?fit=max&auto=format&n=1z97x591P_yo5Lyb&q=85&s=84ff1805f309f7bfbbf331d91cce0b01" alt="Experience Configuration in Vaani Dashboard" width="1919" height="985" data-path="images/screenshots/experiance-agent.png" />
</Frame>

## Video Walkthrough

<div style="position: relative; padding-bottom: 62.7906976744186%; height: 0;">
  <iframe src="https://www.loom.com/embed/a1fad8b0be694a529530f60ac1569ac5" frameborder="0" webkitallowfullscreen mozallowfullscreen allowfullscreen style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;" />
</div>

***

## 1. Ambient Background Sound

Pure digital silence during telephone calls can feel eerie and cause callers to ask, *"Hello, are you still there?"*. Injecting realistic ambient background sound creates the authentic feel of a real office or human specialist.

<CardGroup cols={3}>
  <Card title="Office Ambience" icon="briefcase">
    Subtle keyboard clicks and distant office murmur. Ideal for B2B support and agency receptionists.
  </Card>

  <Card title="Call Center Murmur" icon="headset">
    Gentle background chatter typical of high-volume customer care desks.
  </Card>

  <Card title="Studio / Quiet" icon="microphone">
    Near-zero background noise with natural analog room tone for high-clarity professional consulting.
  </Card>
</CardGroup>

> **Volume Control**: Keep ambient audio subtle (`10% - 20%` volume) so it enriches the atmosphere without drowning out speech.

***

## 2. Turn-Taking & Conversational Delays

Human conversations rely on subtle pacing cues. Tuning delay settings helps eliminate overlapping speech:

| Setting | Recommended Value | Impact |
| - | - | - |
| **Speech Delay (ms)** | `200ms – 400ms` | How long the agent pauses after the caller finishes speaking before replying. |
| **Silence Timeout (ms)** | `4000ms – 6000ms` | Time to wait before gently reprompting a silent caller (*"Are you still with me?"*). |
| **Punctuation Pauses** | Enabled | Automatically pauses naturally at commas, periods, and question marks. |

***

## 3. Interruption Handling (Barge-in)

Real callers naturally interrupt when they hear what they need or want to correct a detail.

* **Interruption Sensitivity**:
  * `High (0.8 - 1.0)`: Agent cuts off speech immediately at the slightest human syllable.
  * `Balanced (0.5 - 0.7)`: Recommended. Cuts off when genuine words are spoken, while ignoring brief background coughs or transient noises.
  * `Low (0.2 - 0.4)`: Agent finishes its sentence before yielding the floor.
* **Backchanneling**: Allows the agent to emit subtle conversational affirmations (*"Mhm"*, *"I see"*, *"Understood"*) while the user is speaking long sentences.

***

## 4. Call Duration & Safety Guardrails

* **Maximum Call Duration**: Protect your telephony budget by placing an upper ceiling on single call lengths (e.g. `10 minutes` for intake, `30 minutes` for support).
* **Answering Machine Detection (AMD)**: Automatically detect voicemail beeps and either hang up or deliver a customized prerecorded voicemail message.

***

## Next Steps

<CardGroup cols={2}>
  <Card title="Analysis & Evaluation" icon="chart-mixed" href="/getting-started/agent-config/analysis">
    Configure automated post-call summaries, sentiment analysis, and structured CRM extraction
  </Card>

  <Card title="Deploy Your Agent" icon="rocket" href="/getting-started/agent-config/deploy">
    Connect phone numbers, embed the web call widget, or trigger calls via API
  </Card>
</CardGroup>


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.