Get Call Details

GET

api

call_details

{call_id}

# CALL_ID=your_call_id
# API_KEY=your_api_key

curl -H "X-API-Key:$API_KEY" "https://api.vaanivoice.ai/api/call_details/$CALL_ID"

const CALL_ID = "outbound-1776774443-863aa698";
const API_KEY = "your_api_key";

const response = await fetch(
  `https://api.vaanivoice.ai/api/call_details/${CALL_ID}`,
  {
    method: "GET",
    headers: {
      "X-API-Key": API_KEY,
    },
  }
);

const data = await response.json();
console.log(data);

import requests

CALL_ID = "outbound-1776774443-863aa698"
API_KEY = "your_api_key"

headers = {
    "X-API-Key": API_KEY
}

response = requests.get(
    f"https://api.vaanivoice.ai/api/call_details/{CALL_ID}",
    headers=headers
)

print(response.json())

{
  "transcription": "AGENT: Hi! You've reached our customer service. I am your assistant, how can I help you today?\n\n USER: Hello. What are you offering?\n\n AGENT: Namaste! We provide a platform where you can start any business...",
  "entity": {
    "Call_back": "No",
    "Callback_time": null,
    "issue_raised_unresolved_bool": "NO",
    "issue_type_extraction": "N/A"
  },
  "conversation_eval": {},
  "summary": "The agent opened the call with a friendly greeting and introduced themselves as the customer's assistant. The customer asked what was being offered. The agent explained the platform's business services.",
  "call_eval_tag": "not enough data"
}

Get detailed call information including transcript, extracted entities, conversation evaluation, and AI-generated summary. The user_id and client_name are automatically resolved from your API key - you only need to provide the call_id.

Parameters

string

required

The unique call ID (e.g., outbound-1776774443-863aa698)

Request Example

# CALL_ID=your_call_id
# API_KEY=your_api_key

curl -H "X-API-Key:$API_KEY" "https://api.vaanivoice.ai/api/call_details/$CALL_ID"

const CALL_ID = "outbound-1776774443-863aa698";
const API_KEY = "your_api_key";

const response = await fetch(
  `https://api.vaanivoice.ai/api/call_details/${CALL_ID}`,
  {
    method: "GET",
    headers: {
      "X-API-Key": API_KEY,
    },
  }
);

const data = await response.json();
console.log(data);

import requests

CALL_ID = "outbound-1776774443-863aa698"
API_KEY = "your_api_key"

headers = {
    "X-API-Key": API_KEY
}

response = requests.get(
    f"https://api.vaanivoice.ai/api/call_details/{CALL_ID}",
    headers=headers
)

print(response.json())

Response

Success Response (200)

{
  "transcription": "AGENT: Hi! You've reached our customer service. I am your assistant, how can I help you today?\n\n USER: Hello. What are you offering?\n\n AGENT: Namaste! We provide a platform where you can start any business...",
  "entity": {
    "Call_back": "No",
    "Callback_time": null,
    "issue_raised_unresolved_bool": "NO",
    "issue_type_extraction": "N/A"
  },
  "conversation_eval": {},
  "summary": "The agent opened the call with a friendly greeting and introduced themselves as the customer's assistant. The customer asked what was being offered. The agent explained the platform's business services.",
  "call_eval_tag": "not enough data"
}

string

Full conversation transcript with speaker labels (AGENT: / USER:)

object

Extracted entities from the call

Show Entity Properties

The fields vary based on your agent’s configuration. Common fields include:

string

Whether a callback was requested - "Yes" or "No"

string | null

Requested callback time, or null if none

string

Whether an unresolved issue was raised - "YES" or "NO"

string

Type of issue extracted, or "N/A"

object

Conversation evaluation metrics (structure varies by agent configuration)

string

AI-generated summary of the call conversation

string | null

Evaluation tag assigned to the call (e.g., "vkyc_completed_already", "not enough data")

Still Processing (202)

Post-processing (transcript clean-up, summary, entity extraction, evaluation) runs after the call ends. The first request for a call that has not been processed starts it, and requests made while it runs return 202 Accepted with a Retry-After: 5 header and this body:

{
  "status": "processing",
  "call_id": "outbound-1776774443-863aa698",
  "post_processing_status": "in_processing",
  "message": "Call post-processing in progress. Retry in a few seconds.",
  "retry_after": 5
}

Poll again after retry_after seconds until you receive 200. Treat 202 as “not ready”, not as an error: do not parse it as call details. A call stuck in processing for more than 15 minutes is reset and processed again.

Not Yet Processed

If the call has no transcript to process, the response fields will indicate unavailability:

{
  "transcription": "Transcript is not available for further evaluations.",
  "entity": "Transcript is not available for further evaluations.",
  "conversation_eval": "Transcript is not available for further evaluations.",
  "summary": "Transcript is not available for further evaluations.",
  "call_eval_tag": null
}

Validation Error (422)

Validation failures return 422 in the standard error format described in Errors.

# CALL_ID=your_call_id
# API_KEY=your_api_key

curl -H "X-API-Key:$API_KEY" "https://api.vaanivoice.ai/api/call_details/$CALL_ID"

const CALL_ID = "outbound-1776774443-863aa698";
const API_KEY = "your_api_key";

const response = await fetch(
  `https://api.vaanivoice.ai/api/call_details/${CALL_ID}`,
  {
    method: "GET",
    headers: {
      "X-API-Key": API_KEY,
    },
  }
);

const data = await response.json();
console.log(data);

import requests

CALL_ID = "outbound-1776774443-863aa698"
API_KEY = "your_api_key"

headers = {
    "X-API-Key": API_KEY
}

response = requests.get(
    f"https://api.vaanivoice.ai/api/call_details/{CALL_ID}",
    headers=headers
)

print(response.json())

{
  "transcription": "AGENT: Hi! You've reached our customer service. I am your assistant, how can I help you today?\n\n USER: Hello. What are you offering?\n\n AGENT: Namaste! We provide a platform where you can start any business...",
  "entity": {
    "Call_back": "No",
    "Callback_time": null,
    "issue_raised_unresolved_bool": "NO",
    "issue_type_extraction": "N/A"
  },
  "conversation_eval": {},
  "summary": "The agent opened the call with a friendly greeting and introduced themselves as the customer's assistant. The customer asked what was being offered. The agent explained the platform's business services.",
  "call_eval_tag": "not enough data"
}

Overview

Campaigns

Agents

Calls

Get Call Details

Get Call Details

Parameters

Request Example

Response

Success Response (200)

Still Processing (202)

Not Yet Processed

Validation Error (422)

​Get Call Details

​Parameters

​Request Example

​Response

​Success Response (200)

​Still Processing (202)

​Not Yet Processed

​Validation Error (422)

Get Call Details

Parameters

Request Example

Response

Success Response (200)

Still Processing (202)

Not Yet Processed

Validation Error (422)