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The Experience tab controls the auditory and behavioral nuances that make an AI voice agent feel natural, polite, and responsive. Subtle adjustments to background audio, turn-taking pauses, and interruption thresholds prevent robotic awkwardness and call drop-offs.
Experience Configuration in Vaani Dashboard

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Video Walkthrough

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1. Ambient Background Sound

Pure digital silence during telephone calls can feel eerie and cause callers to ask, “Hello, are you still there?”. Injecting realistic ambient background sound creates the authentic feel of a real office or human specialist.

Office Ambience

Subtle keyboard clicks and distant office murmur. Ideal for B2B support and agency receptionists.

Call Center Murmur

Gentle background chatter typical of high-volume customer care desks.

Studio / Quiet

Near-zero background noise with natural analog room tone for high-clarity professional consulting.
Volume Control: Keep ambient audio subtle (10% - 20% volume) so it enriches the atmosphere without drowning out speech.

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2. Turn-Taking & Conversational Delays

Human conversations rely on subtle pacing cues. Tuning delay settings helps eliminate overlapping speech:

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3. Interruption Handling (Barge-in)

Real callers naturally interrupt when they hear what they need or want to correct a detail.
  • Interruption Sensitivity:
    • High (0.8 - 1.0): Agent cuts off speech immediately at the slightest human syllable.
    • Balanced (0.5 - 0.7): Recommended. Cuts off when genuine words are spoken, while ignoring brief background coughs or transient noises.
    • Low (0.2 - 0.4): Agent finishes its sentence before yielding the floor.
  • Backchanneling: Allows the agent to emit subtle conversational affirmations (“Mhm”, “I see”, “Understood”) while the user is speaking long sentences.

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4. Call Duration & Safety Guardrails

  • Maximum Call Duration: Protect your telephony budget by placing an upper ceiling on single call lengths (e.g. 10 minutes for intake, 30 minutes for support).
  • Answering Machine Detection (AMD): Automatically detect voicemail beeps and either hang up or deliver a customized prerecorded voicemail message.

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Next Steps

Analysis & Evaluation

Configure automated post-call summaries, sentiment analysis, and structured CRM extraction

Deploy Your Agent

Connect phone numbers, embed the web call widget, or trigger calls via API